FAQ’s

FAQs

What is DROOL?

DROOL is your online destination to discover and shop unique contemporary art prints & posters. Each artwork is carefully curated by our team and shipped around the world

Where is DROOL based?

The DROOL HQ is based in the UK, but we utilise a network of print labs dotted across the world to offer global shipping

Where are DROOL orders shipped from?

Orders are shipped from print labs in the UK, Europe, United States and Australia (Asia coming soon)


Printing/framing

 

What is a Giclée print?
The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images

How long do your Giclée prints last?
A lot of research and development has gone into the various aspects and materials that make up a Giclée print. The archival nature of the print varies, but current scientific lab reports suggest that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions. The high quality inks and perspex glazes we use on our frames offer great sunlight-resistance, but direct sunlight for prolonged periods of time could still fade a the print. Cheaper alternatives will fade rapidly in direct sunlight

Artworks are listed in cm and inches, which will I receive?
We produce prints and frames in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the country in which your order is being produced

Country of production:
EU = cm
UK = cm
Australia = inches
USA = inches

For example, an artwork size of 45x60cm/18×24″ would be printed at 18×24” if produced in the USA but 45x60cm if printed in the UK. The reason we make this distinction is so that artworks are sized in the measuring systems local customers are most familiar with. For standalone rolled prints, this also allows you to more easily get it frames at your local shop or picture framer

What back fixture will my frame have?
Each artwork arrives ready to hang with the necessary back fixture. The size and country of production will determine which fixture you get. The frame will either be fully strung or with a sawtooth hanger


Orders

I’ve placed an order, what next
Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Don’t worry, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

Can I change or cancel my order?
Once an order is placed, you have a window of 1 hour to cancel your order, after this we start production and orders can not be changed or cancelled. Please emial us at [email protected]

Can I track my order?
All order are sent tracked and you’ll receive tracking info via email once dispatched

The item I received is faulty/damaged
As part of our DROOL Promise, if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read out returns policy here

Can I use my DROOL giftcard to pay online?
Yes, enter your giftcard code at checkout

Shipping

Where do you ship?
We ship globally! With print studios in the UK, Netherlands, US and Australia, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible

What are your delivery lead times?
To eliminate waste and allow for our bespoke frames to be handcrafted, everything sold on DROOL is made to order. But this doesn’t mean crazy long waiting times, as print labs operate 24/7, with over 80% of orders being made and shipped within 24-48 hours

Production times:*
Unframed prints = 0–4 working days
Framed prints = 1-6 working days

Shipping times:*
UK = 1-3 working days
USA = 3-8 working days
EU = 5-12 working days
AUS = 3-6 working days
Rest of world = 5-20 working days

*These times are estimated and may be longer, especially during peak periods or holidays

Will I be charged import fees?
We can guarantee there will be no additional import, custom or delivery fees on shipments to the UK, EU, AUS and USA*. For all other destinations it is pretty unlikely, but as with many international imports, you may be required to pay local duties or fees on the arrival of our order. Please note, DROOL unfortunately can not advise on this, nor can DROOL accept responsibility for these costs on orders outside of the UK, EU, AUS and USA. It is best to speak to your local authorities for more details
*The only exception is A0 prints delivered to the EU, as these are currently shipped from the UK. So since Brexit these may be subject to fees

Payments

What payment options do you accept?
We accept all major credit and debit cards, as well as Paypal

Contact

How do I contact you?
You can contact us by email at [email protected] and we usually respond within 3-48hrs