FAQs

Printing/framing

What is a Giclée print?
The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images

How long do your Giclée prints last?
A lot of research and development has gone into the various aspects and materials that make up a Giclée print. The archival nature of the print varies, but current scientific lab reports suggest that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions. The high quality inks and perspex glazes we use on our frames offer great sunlight-resistance, but direct sunlight for prolonged periods of time could still fade a the print. Cheaper alternatives will fade rapidly in direct sunlight

Artworks are listed in cm and inches, which will I receive?
We produce prints and frames in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the country in which your order is being produced

Country of production:

EU = cm
UK = cm
Australia = inches
USA = inches

For example, an artwork size of 45x60cm/18×24″ would be printed at 18×24” if produced in the USA but 45x60cm if printed in the UK. The reason we make this distinction is so that artworks are sized in the measuring systems local customers are most familiar with. For standalone rolled prints, this also allows you to more easily get it frames at your local shop or picture framer

What back fixture will my frame have?
Each artwork arrives ready to hang with the necessary back fixture. The size and country of production will determine which fixture you get. The frame will either be fully strung or with a sawtooth hanger

Printing/framing

Order

I’ve placed an order, what next
Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Don’t worry, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

Can I change or cancel my order?
Once an order is placed, you have a window of 1 hour to cancel your order, after this we start production and orders can not be changed or cancelled. Please emial us at [email protected]

Can I track my order?
All order are sent tracked and you’ll receive tracking info via email once dispatched

The item I received is faulty/damaged
As part of our DROOL Promise, if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read out returns policy here

Can I use my DROOL giftcard to pay online?
Yes, enter your giftcard code at checkout

Shipping

Where do you ship?
We ship globally! With print studios in the UK, Netherlands, US and Australia, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible

How long will my international order take to be delivered?
Despite everything being made to order, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

Payments

What payment options do you accept?
We accept all major credit and debit cards, as well as Paypal

Contact

How do I contact you?
You can contact us by email at [email protected] and we usually respond within 24hrs