FAQs

Order

I’ve placed an order, what next
Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Don’t worry, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

Can I change or cancel my order?
Once an order is placed, you have a window of 1 hour to cancel your order, after this we start production and orders can not be changed or cancelled. Please emial us at [email protected]

Can I return my order?
All prints and frames are made to order, as we remove any unnecessary environmental waste by old producing what sells. As part of our DROOL Promise, if an order doesn’t arrive in the post or if it gets damaged in transit, then we’ll reprint and replace your order free of charge

Can I track my order?
For orders that are tracked, you’ll recieve a tracking number via email once your artwork is with the courier

The item I received is faulty/damaged
As part of our DROOL Promise, if an order gets damaged in transit, then we’ll reprint and replace your order free of charge

Can I use my DROOL giftcard to pay online?
Yes, enter your giftcard code at checkout

Shipping

Where do you ship?
We ship globally! With print studios in the UK, Netherlands, US, Canada and Australia, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible

Can I return my order?
All prints and frames are made to order, as we remove any unnecessary environmental waste by old producing what sells. As part of our DROOL Promise, if an order doesn’t arrive in the post or if it gets damaged in transit, then we’ll reprint and replace your order free of charge

How long will my international order take to be delivered?
Despite everything being made to order, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

Payments

What payment options do you accept?
We accept all major credit and debit cards, as well as Paypal

Contact

How do I contact you?
You can contact us by email at [email protected] and we usually respond within 24hrs. Otherwise you can use the Live Chat feature to chat to us quickly, just click clicking the speech bubble icon in the lower right corner. Expect longer response times outside our typical working hours of Monday-Friday 9am-6pm