Kepler 22 by Roman Post.

Giclée prints are renowned for their quality and extreme longevity, which is why they are displayed in museums, art galleries and private collections. So it is important to properly protect and care for your new pride and joy. This is why we always say it is best to buy your print already framed, as this will avoid it getting damaged. But if you would prefer to buy a standalone print or use your own framer, try to avoid leaving it rolled for too long

To uncurl or flatten a print, carefully remove it from the postal tube whilst keeping it covered in the protective acid-free tissue paper. Lay it out on a clean, flat surface, image side up. With the tissue paper covering the print’s image, place some smooth, flat objects (like books) on the ends and middle of the print. Let your giclée print relax over-night and it should be nice and flat. Avoid uncurling it by rolling the print the opposite way to receiving it, as you can easily crease it if done incorrectly

Having a frame that is FSC certified and created from 100% acid-free materials is vital. It keeps the artwork in mint condition across the years and ensures the colours stay true. If you don’t opt for one of our frames, make sure you buy one of the same quality, otherwise, the materials can damage the print over time and sunlight could fade the colours

To eliminate waste and allow for our bespoke frames to be handcrafted, everything sold on DROOL is made to order. But this doesn’t mean crazy long waiting times, as print labs operate 24/7, with over 80% of orders being made and shipped within 24-48 hours

Production time*
Unframed prints: 1–4 working days
Framed prints: 2-6 working days

Delivery times*
UK: 1-3 working days
USA: 3-8 working days
EU: 5-12 working days
AUS: 3-6 working days
Rest of world: 5-20 working days

We can guarantee there will be no additional import, custom or delivery fees on shipments to the UK, EU, AUS and USA*. For all other destinations it is pretty unlikely, but as with many international imports, you may be required to pay local duties or fees on the arrival of our order. Please note, DROOL unfortunately can not advise on this, nor can DROOL accept responsibility for these costs on orders outside of the UK, EU, AUS and USA. It is best to speak to your local authorities for more details.

*The only exception is A0 prints delivered to the EU, as these are currently shipped from the UK. So since Brexit these may be subject to fees

My item arrived damaged, or I was sent the wrong item
On rare occasions, items can get damaged in transit. If this is the case, simply let us know within 14 days of the item arriving and we’ll happily get an express replacement sent out free of charge.

I do not like or want my item
We hope that you love your purchase, but understand that sometimes things just are not quite right. If this is the case, simply let us know within 14 days of the item arriving and we’ll discuss how to return the item for a refund.